IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM FOR MISSION FOR ESSENTIAL DRUGS AND SUPPLIES (MEDS)
MEDS customers are increasingly demanding to get timely and quality services that meet or exceed their expectations. MEDS has already developed most of the standard operating procedures. However, MEDS does not have a quality manual and a quality policy document. Sensitization and awareness creation among MEDS staff on quality management systems has not been done hence the basis for this work.
Therefore, MEDS should fully embrace quality management systems so as to consistently and continually offer services that are of high quality.